DM Detailing Policies

1. Booking & Appointment Policy

Appointments are scheduled on a first-come, first-served basis. Time slots are not guaranteed until a deposit has been received and confirmed.

Clients who do not confirm within 12 hours may forfeit their requested appointment time, which may then be offered to the next client.

2. Deposit Policy

A $50 non-refundable deposit is required to secure all appointments. This deposit is applied toward the total cost of your service.

Deposits are forfeited under the following conditions:

• Cancellation within 24 hours of the appointment
• More than one reschedule request
• Failure to communicate within 15 minutes of the scheduled appointment time

If multiple services are booked and later reduced in any way, half of the deposit will be forfeited.

3. Cancellation & Rescheduling

A minimum of 24 hours' notice is required for cancellations or rescheduling.

• One reschedule is permitted with a deposit rollover
• A second reschedule will forfeit your deposit and require a new deposit
• Failure to communicate within 15 minutes of your appointment time will be treated as a no-show/cancellation
• A no-show will result in full payment applied to future bookings

4. Vehicle Condition & Service Scope

All pricing is based on the vehicle's actual condition at the time of service, not solely on descriptions or photos provided during booking.

Additional charges may apply for:

• Excessive pet hair
• Heavy staining
• Sand, dirt, or mud buildup
• Odors, mold, or mildew
• Biohazards (vomit, urine, blood, etc.)

Final pricing will be confirmed prior to service. Standard detailing does not include paint correction, scratch removal, or permanent stain removal. These services must be discussed and approved separately.

5. Pre-Existing Damage & Liability

Prior to service, the vehicle's condition will be documented through photos and/or inspection.

By proceeding with the service, the client acknowledges any pre-existing damage, including but not limited to scratches, stains, wear, discoloration, or mechanical/electrical issues.

DM Detailing is not liable for pre-existing damage or for issues that become more visible during or after the detailing process.

Any concerns or claims must be reported within 24 hours of service completion.

6. Mobile Service Requirements

Clients must provide access to water and electricity at the service location unless otherwise arranged in advance.

Failure to provide proper access may result in cancellation and forfeiture of your deposit.

7. Weather Policy

Appointments may be rescheduled due to inclement weather to ensure service quality and safety.

8. Personal Belongings

Clients are expected to remove all personal belongings prior to their appointment.

DM Detailing is not responsible for lost or damaged items left inside the vehicle.

9. Payment Policy

Payment is due upon completion of service.

Accepted payment methods:

• Cash
• Zelle
• Venmo
• Apple Pay

Late payments may result in additional fees or refusal of future service.

10. Service Time Disclaimer

All service times are estimates and may vary depending on vehicle size, condition, and scope of work.

11. Satisfaction Guarantee

Your satisfaction is important to us. If you are not fully satisfied, please notify us within 24 hours so we can address any concerns.

12. Right to Refuse Service

DM Detailing reserves the right to refuse or discontinue service at any time due to unsafe conditions, unsuitable environments, or circumstances beyond the scope of standard detailing.